Technical Support

If you find that you have lost Internet connection, do not be alarmed. Here you can learn about your Natel Internet Service as well as common issues and solutions.

Our Technical Support Team is available during regular business hours to help with any Internet connection issues. We also have technicians On Call in the evenings and over the weekend for urgent issues such as a critical network outage. All non-urgent issues will be addressed the following business day.


Many times, your Natel Internet connection will self heal. Waiting just a few minutes will allow the network to self-diagnose and fix itself. If your service is down for more than 5-10 minutes, you can simply reboot/power cycle your equipment. The videos below will walk you through troubleshooting your Internet connection issue.
If the information we have provided does not resolve the issue, please contact us anytime. For answers to commonly asked questions, please visit our FAQ.