Billing FAQ

Our Technical Support Team is available during regular business hours to help with any Internet connection issues. We also have technicians on call in the evenings and over the weekend for urgent issues such as a critical network outage.

Our default billing cycle is 1st to 1st. Accounts are billed in advance for the next billing cycle. This bill represents the amount due for the following month. Your payment is due on the 15th of that following month. We will allow a 5-day grace period. No payment after the grace period will result in immediate shut off.

Email billing is our standard method for general accounts. Invoices are emailed out mid-month. Should you prefer paper invoices, please notify our billing department,

Natel offers 2 types of incentives for those who wish to pay in advance:

Option 1 – One Free month with the payment of a full year of service (12 months).
Option 2 – Increase to the next speed with the payment of a full year (12 months).

Natel Accepts the following payment methods:

*Personal or Business Check
*Money Orders
*Credit Card (Visa, MasterCard, Discover and American Express)

Natel offers a $50 credit for all new referrals. Upon the full payment of the new referral’s installation, you will receive the $50 towards your account.

We require a minimum of 14 days notice to cancel services. Simply call or email our Billing Dept., 641-469-6220 opt 3 or