Our Technical Support Team is available during regular business hours to help with any Internet connection issues. We also have technicians on call in the evenings and over the weekend for urgent issues such as a critical network outage.
What is Natel’s monthly billing period?
Our default billing cycle is 1st to 1st. Accounts are billed in advance for the next billing cycle. This bill represents the amount due for the following month. Your payment is due on the 1st of that following month. We will allow a 5-day grace period. No payment after the grace period will result in immediate shut off.
What is the monthly billing method?
Email billing is our standard method for general accounts. Invoices are emailed out mid-month. Should you prefer paper invoices, please notify our billing department. Please note: a monthly fee of $1 is assessed for paper billing.
Will I pay sales tax for my Natel service?
Natel Internet Service is tax exempt as we own and operate our network. We are, however, obligated to charge sales tax on equipment purchases such as: Wireless Routers and Ethernet Switches.
Can I prepay on my account?
Natel offers 2 types of incentives for those who wish to pay in advance:
Option 1 – One Free month with the payment of a full year of service (12 months).
Option 2 – Increase to the next speed with the payment of a full year (12 months).
What payment methods does Natel accept?
Natel Accepts the following payment methods:
*Personal or Business Check
*Credit Card (Visa, MasterCard, Discover and American Express)
Natel offers 2 automatic payment options:
ACH – This is an automatic withdrawal straight from your bank account on the 1st business day of each month. Email email@example.com to request an ACH Authorization Form.
ACCB – Automatic Credit Card Billing. Using your credit/debit card you can choose the day of the month that works best with your financial situation. Call our Billing Dept. to set this up: 641-469-6220 opt 4
Does Natel have online access to my account?
Yes, you may access your account and pay your bill online through our Customer Payment Portal. Go to portal.natel.net. You will need a username and password to log in. These are set up automatically once your account is activated. To retrieve these credentials, simply click on the “Forgot Password” on the Customer Log In page and fill in your email address. Your username and password will be emailed to you.
What is Natel’s referral bonus?
Natel offers a $50 credit for all new referrals. Upon the full payment of the new referral’s installation, you will receive the $50 towards your account.
How do I cancel my Natel services?
We require a minimum of 30 days notice to cancel services. Simply call or email our Billing Dept., 641-469-6220 opt 3 or firstname.lastname@example.org.
I can’t reset my password on the Customer Portal. What do I do?
Please send an email to email@example.com and we will send you a temporary password.