Tips for Troubleshooting

Many times, your Natel Internet connection will self heal. Waiting just a few minutes will allow the network to self-diagnose and fix itself. If your service is down for more than 5-10 minutes, you can simply reboot/power cycle your equipment. The videos below will walk you through troubleshooting your Internet connection issue.

Fiber Troubleshooting Tips

Wireless Troubleshooting Tips