Natel Support: Here for You!
Phone: 641-469-6220, Email: firstname.lastname@example.org
Our Technical Support Team is available during regular business hours to help with any Internet connection issues. We also have technicians on call in the evenings and over the weekend for urgent issues such as a critical network outage.
Is wireless safe?
Yes. Our network operates at various frequencies but typically in the same spectrum as cellular phones and microwaves. The location of our Access Points and radios are high above our heads, so the general populous are out of any direct signals. The RF signals from our antennas travel in a directed beam from a transmitting antenna to the receiving antenna, and dispersion of microwave energy outside of this narrow beam is minimal or insignificant. In addition, these antennas transmit using very low power levels, usually on the order of a few watts or less. Measurements have shown that ground-level power densities due to microwave directional antennas are normally thousands of times or more below recommended safety limits. Moreover, microwave tower sites are normally inaccessible to the general public. Significant exposure from these antennas could only occur in the unlikely event that an individual were to stand directly in front of and very close to an antenna for a period of time.
How does your service work?
As opposed to traditional Internet providers that use copper cable or telephone lines, Natel offers 2 types of services: Wireless Broadband and Fiber Optic. Please refer to our Services page for more details. Our service is always on – no dialing, no busy signals.
How fast is your service?
Depending on which Natel network you are subscribed, speeds can range anywhere from 2 Mbit/s to 10 Mbits/s with our Wireless network to up to 100Mbits/s with our Fiber optic network. Popular sites such as Google, Facebook or YouTube typically load in three seconds or less. Speeds can be from 18x to 70x+ faster when compared with dial-up internet.
How reliable is your service?
Our customers have an uptime average of over 99%. Service outages, while rare, are handled promptly by our technical crew. Many factors outside our control can lead to a service outage, and we handle those problems promptly as they present themselves.
Does weather affect service?
Weather does not affect our service in the same manner it does Satellite TV or Internet. Rain, storms and cloud cover do not degrade service speeds or accessibility. Lightning is our main nemesis due to the nature of our access points and antennas. In the event of a lightning strike, downtime is limited as much as possible while taking into consideration the safety of our technical crew.
What does an installation entail?
We arrange a time that is best for you, and an installer will typically spend 1-2 hours at your home or business. For a Wireless Install: a small antenna is mounted for optimal exposure to our wireless signal, typically on your roof or chimney. A single cable is run from the antenna to a small power unit inside your home. From there, we provide one cable run to a computer or room of your choice. For a Fiber Install: a fiber optic cable is ingressed into you home/business and terminated in a central demark area. From there , we provide one cable run to your own network. Wireless routers and additional computers can be installed for additional fees.
Can I access your service from a laptop or smartphone?
Your wireless device cannot access our signal directly, but with a wireless router you can spread your connection to anywhere in your home.
How do I get signed up, and how long until I’m connected?
You can sign up by using our Order Form, Calling Us, or stopping by our office in Fairfield. Service typically takes a week from first contact to fulfillment, but could take up to two weeks depending on our install queue at that time.
How do I set up my Natel email?
Our customer support and sales teams are happy to assist you. Give us a call today!
Natel strives to keep our rates competitive while maintaining outstanding customer support.
907 W. Burlington Avenue
Fairfield, Iowa 52556